SERVICE CONCEPT

The WDV Service Commitment offers security for the total working period of your equipment - from installation to the ecologically acceptable waste disposal of old equipment.

› WDV technicians and engineers are ready to service your equipment throughout Germany.

› All of our service technicians and engineers are professional and fully trained.

› Our technicians work with state of the art tools and network equipment to ensure successful service performance.

For inquiries please use the SERVICE FORM.

INITIAL INSTALLATION

• Customer harmonized installation planning

• Start-up of new equipment by experienced staff of engineers

• Comprehensive instruction and user training

WARRANTY

• 12 months on-site warranty

• Optional: extension up to 3, 4, or 5 years

• Free on-call service during guarantee period

CUSTOMER SERVICE WITH
MAINTENANCE CONTRACT

• Calculable costs with the WDV maintenance contract

• Costs for spare parts, labor, and travel expenses included in maintenance charges

• Guaranteed response times of 4 h, 24 h or 48 h

• An efficient dispatch system results in short response and travel times

• Large storage areas ensure extensive spare part availability

ON-CALL CUSTOMER SERVICE

• On-call service, material/labor costs, and travel charges as necessary

• Short travel times due to our many convenient locations

• Storehouse service also available at our center in Garching near Munich

WASTE DISPOSAL

• Collection and professional waste disposal of out-of-use devices

RANGE OF PRODUCTS

• Large Format LED-Plotter

• Large Format Inkjet Printers

• Large Format Scanners

• 3D Printers

• Folding Machines

• Digital Reprosystems / MFP Solutions

• A3/A4 Laser Printer / Plotter

• Flatbed Scanners

• Aperture Card Scanners

SERVICE CERTIFICATION
AND AUTHORIZATION

• WDV

• CalComp

• Canon/Océ

• Contex

• Epson

• es-te

• GTCOCalComp

• HP

• KIP

• 3D Systems/Z Corporation